Full job description
Job Title: Reception Manager
Location: The Bank House Hotel, Spa & Golf Club, Worcester, Worcestershire, UK
About Us: The Bank House Hotel & Golf Club is a 4-star hotel which boasts 66 rooms, a restaurant and bar, as well as flexible business facilities with meeting and conference rooms suitable for training courses, conferences, workshops or corporate celebration dinners, weddings & events for up to 500 people. It also has the beautiful Malvern View Spa, and picturesque Bransford Golf Club.
An opportunity has arisen at the Bank House Hotel, Spa & Golf Club for a Reception Manager to join and lead our busy reception team.
Job Description: We are seeking a dynamic and experienced Reception Manager to lead our front desk team. The ideal candidate will be passionate about hospitality, possess excellent leadership skills, and have a keen eye for detail.
Key Responsibilities:
- Oversee daily operations of the reception area, ensuring a smooth and efficient service.
- Manage and train reception staff, fostering a positive and professional work environment.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Coordinate with other departments to ensure guest satisfaction and seamless service delivery.
- Maintain accurate records of bookings, payments, and guest information.
- Implement and monitor reception policies and procedures to enhance guest experience.
- Ensure the reception area is clean, organized, and welcoming at all times.
Requirements:
- Proven experience as a Reception Manager or in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and MS Office.
- Ability to multitask and remain calm under pressure.
- High level of professionalism and attention to detail.
- Flexibility to work various shifts, including weekends and holidays.
Benefits:
- Competitive salary.
- Opportunities for professional development and career advancement.
- Access to hotel amenities, including the spa and golf course.
- Employee discounts on accommodations, dining, and spa services.
- A supportive and inclusive work environment.
How to Apply: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are the perfect fit for this role to Adam.Richards@Bankhouseworcester.com.
Join our team and be a part of creating unforgettable experiences at The Bank House Hotel, Spa & Golf Club!
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Additional pay:
- Tips
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay
Experience:
- Hospitality: 3 years (required)
Work Location: In person