Sky, which is rivalled by the likes of Virgin Media and TalkTalk, said earlier this month that the average customer will see their bill rise by 6.2% from April 1.
Sky has began to send letters to customers to let them know how much their broadband and TV bills will increase this spring – with some facing £38 rises. Sky, which is rivalled by the likes of Virgin Media and TalkTalk, said earlier this month that the average customer will see their bill rise by 6.2% from April 1.
Mobile and broadband customers who are out of contract can leave – fee-free – if they do so within 30 days of receiving communications about an increase., under terms and conditions from the mobile phone provider and broadband firm.
But those in the middle of their contract cannot leave without facing a penalty. This is because the providers inform of mid-contract price increases in their terms and conditions. Sky charges mobile and broadband customers a penalty of up to £43 to leave a package early, but the exact cost varies depending on the type of product the person has.
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If you are out of contract with Sky, you can ditch your deal and switch provider at any time. If you are in a fixed-term contract and are worried about being able to pay the higher price, get in touch with Sky. It will take steps to help you manage your bills.
Previously, broadband and mobile companies were allowed to increase prices mid-contract in line with inflation, plus up to 3.9% extra on top of this. Most used the Consumer Prices Index (CPI) inflation data for December or the Retail Prices Index (RPI) for January to decide their increases.
However, the regulator Ofcom has banned mid contract inflation-based price rises and has introduced new rules that took effect on new contracts taken out from January 17, 2025. These rules require telecom providers to set any mid-contract rises out in “pounds and pence.”
Some providers have changed the pricing structure for new contracts – some of which apply to contracts which were started or upgraded before a certain date.